Create an account is necessary to place an order.

It allows us to send you your order with the right informations but it also allows us to know you better.

Thanks to your account you will also have the possibility to download knitting instructions for free.

Click on the tab "Identify". A new window will open "I create my account in just a few minutes". Fill in the fields. Your account is ready.

If you need help, we invite you to consult the buying guide.

On the "My account" page, click on the tab "I forgot my password" and enter your e-mail address.

You will receive within few minuts your password by e-mail

Your order is already recorded and in the process of handling. It is not possible to modify it.

We invite you to place a new order for the item that you need.

We only stock dye lots for colors of yarn used in the models. It is possible to order by dye lot number by clicking on the tab "Yarns and needles" then on "Order by dye lot".

The "Order by dy lot" is limited to 3 skeins

On www.phildar.com, the only method of payment is the Online payment by BANK CARD.

The bank cards accepted in our website are : Carte Bleue - Visa and Master Card.

Once your order is validated, you will be redirected to our bank's website.
For more information about secure payment see our website under the category My guarantees.

Online payment is handled by our partner CIC on their secure bank server. Information from your bank card is encrypted using SSL protocol and never transits unencrypted over the network.

We deliver in the following countries :

Andorra - Australia - Austria - Brazil - Canada - Denmark -  Egypt - Finland - Germany - Greece - Holland - Ireland - Israel - Italy - Japan - Luxembourg - Mexico - Norway - Portugal - Serbia and Montenegro - Spain - Sweden - Switzerland - United Kingdom - United States of America - DOM - TOM - CT

The average delivery time varies from few days to 2 weeks (not including week-ends).

If you don't receive your order until the deadline, we invite you to contact us by mail.

For security and rapidity, Phildar has chosen the International Colissimo service.

Then costs depend on country of delivery and the type of order (catalogues or wool).

You are not satisfied with quality ? Please forgive us.

We invite you to return the defective item with the return voucher printed on your invoice to the following address: 
 

PHILDAR - Service internet

1381 route de Frévent

62810 AVESNES LE COMTE

FRANCE

After examination if the item is defective we will reimburse the amount for the returned item(s) within eight days (shipping cost included if it is a total return)

NOTE : CATALOGUE AND TEACHING TOOLS (BOOKS VIDEO CASSETTES DVD) MAY NOT BE RETURNED.

We made a mistake in your order ? Please forgive us.

We will completely reimburse you for a total return within eight days. For a partial return we will reimburse you for returned items not including shipping cost within eight days.
For that you should return your package to the following address :

PHILDAR - Service internet

1381 Route de Frévent

62810 AVESNES LE COMTE

FRANCE

Thank you for enclosing the return voucher printed on your invoice.

NOTE : CATALOGUE AND TEACHING TOOLS (BOOKS VIDEO CASSETTES DVD) MAY NOT BE RETURNED.

You change your mind about a yarn, a color, a texture ?
Return the item within 7 days of delivery to the follonwing address :

PHILDAR - Service internet

1381 route de Frévent

62810 AVESNES LE COMTE

FRANCE

We will reimburse you, except for shipping cost.

In compliance with French law n° 78-17 dated 6.01.1978, on Data Processing, Data Files and Individual Liberties, you have the right to access, rectify and delete all information about yourself.
You may exercise this right with proof of identity online and by writing to the following address :

PHILDAR - Service Internet 
15 Avenue des paraboles
BP 619 59061 ROUBAIX CEDEX 1
FRANCE

Of course ! We suggest :

* Consulting the knitting instructions (online) in the menu "Knitting tips" that should help you find an answer. 
* Or explaining your request on the contact form

Instructions for Phildar models are in the catalogues.
If you would like to buy a catalogue, click on the "Catalogue" tab in the Yarn shop.
Or, when you choose a model in the Yarn shop, the album containing the instructions will be suggested.

We invite to order the catalogues if you don't have the instructions.

If you have trouble accessing some pages on our website, here are some tips :

NAVIGATION
For best navigation,  we suggest using the following browsers : 
If you use WINDOWS :      
-I nternet Explorer version superior to 5.5 (Default installation)      
- Firefox : Download here

If you use MAC OS X:      
- Safari (Installed by default)      
- Firefox : Download here

If you use MAC OS 9 :      
- Netscape 7 : Download here 

DISPLAY 

We chose to use Flash technology for an operational  dynamic website.
If you have trouble opening pages  download Macromedia Flash Player 8 : Download here 

PAYMENT PAGE

When you pay by Bank card you are invited to provide your card number as well as the expiry date on our partner bank's SECURE payment website. Information is encrypted using SSL protocol to ensure confidentiality and security for your data.
If you you have trouble accessing the secure payment interface  check to make sure that your computer accepts this protocol.      
To do this  open a web page  Go to Menu Tools>Options>Internet>Advanced tab>Security category at the bottom of the drop down menu

Make sure that the fields SSL 2.0 and SSL 3.0 are ticked in order to access secure pages.
If these tips still do not help you navigate on our website  send us an e-mail using the Contact form.

Please provide us with your phone number we will call you as soon as possible

Here is the site map to help you navigate on the website.
Click here